Welcome to Garscadden Burn Medical Practice
GARSCADDEN BURN MEDICAL PRACTICE
At the moment like the rest of the NHS we are receiving extremely high levels of phone calls and demand for appointments. The vast majority of callers are polite and courteous and understand the difficult and skilled job that our receptionists do. However we have a zero tolerance policy for the small minority of people who are abusive to our staff. We would ask for your patience at this time. If you have a problem that is urgent and cannot wait please inform the reception team. They have been trained to ask for some details so that they can help you to get to the right care.
For all information relating to COVID-19 then log onto nhs.inform, information is updated regularly.
The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitality and shops. This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid the following rules still apply in General Practice:
- wearing of face coverings by patients and the public (unless you are exempt)
- physical distancing of 2 metres in waiting rooms
- contact your practice by telephone in the first instance
- wearing of PPE by staff
- screening of all patients for Covid 19 symptoms.
Please support your local practice team by complying with this guidance.
It is important to note that the Practice is still open.
The Practice needs to ensure that we can meet patient demand and prioritise patient and staff safety. We have therefore changed the current appointment booking system and all requests for appointments will be telephone appointments with clinicians arranging patients to be seen in the practice when necessary. If you require medical advice you should contact us by phone and your call will be directed appropriately. The phone lines may be more busy than usual. Please ensure that your contact numbers are up-to-date as some new announcements may come as text messages.
You must telephone at 8am as you did previously before COVID-19 calls after 2pm are limited and for emergencies only.
If you are appointed to attend the surgery then please arrive at the appointed time and where possible on your own. Please wear a mask or staff can give you one. This is for your own safety as well as the safety of the Practice Team. We ask that you take a seat in the waiting room respecting the 2 metres social distancing rule, the clinician you are seeing will come and escort you to their room. After your consultation we will ask you to exit by the back door.
WHEN YOU ORDER YOUR PRESCRIPTION ON THE ANSWERING MACHINE PLEASE INFORM US WHICH PHARMACY YOU USE AND WE CAN ARRANGE FOR YOUR PRESCRIPTION TO BE SENT THERE. PLEASE DO NOT ATTEND THE SURGERY TO PICK UP YOUR PRESCRIPTION WE NEED TO LIMIT THE PUBLIC ENTERING THE BUILDING TELEPHONE US FIRST LET US KNOW WHICH PHARMACY YOU USE AND WE CAN SEND YOUR PRESCRIPTION TO THEM.
PLEASE REFER TO THIS LINK FOR UP GUIDANCE ON EMPLOYMENT FOR EMPLOYEES AND EMPLOYERS AND ISOLATION NOTES FROM THE SCOTTISH GOVERNMENT
PLEASE TAKE NOTE OF WHAT TO DO IF YOU SUSPECT YOU HAVE CORONAVIRUS!
If you have travelled to the UK from mainland China, Thailand, Japan, Republic of Korea,
Hong Kong, Taiwan, Singapore, Malaysia, Macau or Italy in the previous 14 days and are
experiencing cough or fever or shortness of breath, you should to stay indoors, call your GP
or if your surgery is closed ring NHS 24 (111) informing them of your symptoms and your recent travel.
DO NOT LEAVE HOME UNTIL YOU HAVE BEEN GIVEN ADVICE BY A CLINICIAN
WE HAVE HAD TO SUSPEND OUR ONLINE BOOKING OF APPOINTEMENTS FOR THE TIME BEING DUE TO THE CORONAVIRUS WE TRUST YOU UNDERSTAND WHY
How we use your medical records - important information for patients
- This practice handles medical records in-line with laws on data protection and confidentiality
- We share medical records with those who are involved in providing you with care and treatment.
- We may also share anonymised medical records for medical research and to check the quality of care provided to you.
- We share information when the law requires us to do so.
For more information ask at reception for a leaflet or click here
Advice if you feel unwell
Everyone is aware these days of how stretched the NHS is.
Here (https://nhsinform.scot/self-help-guides) is a helpful guide to different symptoms and what steps you can take for self help, with guidance on when you might need to make an appointment with a professional and who you should see. You can also phone the NHS Inform advie team on 0800 22 44 88 or use the webchat facility on www.nhsinform.scot/ to get advice online.
The NHS is a precious resource that we all share. Making good use of the professional help available while knowing what to do when professional help isn't needed is one way we can all help to protect its future.
Get Well, Keep Well
We’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. Or why not look at our Feel Good Get Active page to see what we are doing to get fitter as a practice, and ways in which you too might join us in becoming more physically active.
We are delighted to announce that we are now a Training Practice. As a Training Practice we have a Specialist GP Trainee(s) working within the Practice. As part of their ongoing education there may be occasions when they are required to video consultations for training purposes. Patients will be informed in advance of this occurring and if they do not wish to take part their wishes will be respected. Our Trainee(s) is Dr Shona McKinnon who will be with us until February 2021 Dr MacKinnon will see patients the same way as the other GP's.
Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription.
Why We're Called Garscadden Burn Medical Practice
Before we moved to the Health Centre in Drumchapel the surgery was at 144 Garscadden Road, (as well as having other branches on Spey Rd and Merryton Ave). That is where our former senior partner Dr Nugent lived and cut his teeth as a new GP. So our new practice name celebrates our practice' roots.
The land that our health centre is built on belonged to Garscadden estate, with Garscadden House on the hill behind us. These have a very long and interesting history so the new name also celebrates our local heritage.
Also, the lovely woodland that is associated with Drumchapel the bluebell woods, the valley and the burn behind the health centre (which is a protected site) are called Garscadden Woods and Garscadden Burn(below) respectively. So it represents our local ecology. This picture of a beautiful orchid growing near Garscadden Burn behind our health centre was taken in early August of this year.
Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.